Jan Splichal

Rohlik Group, Prague · online grocery, 5 markets, 1M+ customers

• Lead 10 mostly-senior engineers across three teams (Platform, Acquisition, Payments) building the storefront, the Kotlin Multiplatform mobile app and the payment experience. I still merge code weekly and run the hiring interviews myself.
• Built Voice of Customer, the internal portal that pulls customer feedback from 10 different sources into one stream the whole org actively works, plus the pipeline that turns that feedback into prioritized engineering tickets.
• Guard the customer's first impression: own the first-time-user journey across web and apps, and report experiment results with data to executives in cross-functional growth war rooms, down to reporting automation I build myself.
• First responder when a customer hurts: run the Daktela contact-center platform across four countries, sit in the support channels and reproduce reported bugs myself, once repairing ~950 corrupted customer records within the hour. When something breaks, I write the plain-language incident summary that support, executives and the founder can act on.

Rohlik Group · junior to team leader in six years

• Built Rohlik's in-house customer-analytics stack over four years: a standalone A/B-testing service, a GA4 event layer, a customer-journey pipeline and referral/affiliate attribution.
• Owned the referral and first-time-user acquisition domain across five markets, from FTU segmentation and incentives to welcome pricing.
• Shipped real-time order tracking with iOS Live Activities across three backend services, on the customer-notifications platform I helped build.
• Junior years: the mobile app's backend-for-frontend (homepage, sign-in, ordering) and the Rohlik Chef meal-kit overhaul.

Cyient, Prague · global engineering-solutions provider

• Managed a team of 5 recruiters plus an offshore sourcer; reworked EMEA recruitment end to end and consulted business-unit heads on hiring strategy.

Grafton Technologies, Prague · recruitment agency, engineering division

• Owned the division's 3 largest client accounts, leading 3 delivery consultants: per-client strategy, relationship development, KPI reporting, cross- and up-sell.
• Before that: managed a portfolio of 9 accounts as a consultant, covering sourcing, interviewing, and recruitment strategy for engineering clients.